This section introduces solutions that you can use when Outlook 2016 or Outlook 2013 is not opening. If none of the above steps step-by-step Outlook troubleshooting work, the issue may be more complex or related to server-side problems that only Microsoft can resolve. Try these troubleshooting steps in the order presented here, from simple to more complicated.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Try steps 1 through 3 in order until the issue is cleared. If you see a .pst file instead, skip this fix and check fix 6 below. 5) Wait for the program to detect the latest version of Outlook, and then follow the on-screen instructions to update your Outlook.
It can automatically diagnose issues, troubleshoot, and fix problems with Outlook. Note that the above link is for desktop Outlook for Windows. A more general version that can also fix Office, Microsoft 365, and other Outlook problems can be found here. If you can't receive new email messages, there are several troubleshooting steps you can take.
We're working to make it possible to edit shared calendars in Outlook 2016 for Windows. If you're still unable to send or receive email, read how to Fix Outlook.com email sync issues. If you are having issues sending email, this might be due to validation issues with your Microsoft Account. We are aware that step-by-step Outlook troubleshooting some users may not be able to receive email from Gmail accounts.
Step 1 - Follow these instructions to create a distribution group. If you are having problems with Outlook, there are a few things we can help with to get you back step-by-step Outlook troubleshooting to sending and receiving your email.
Sometimes, when Outlook isn’t working right, a simple restart can help. When you turn your computer off and on again, Outlook and your computer may step-by-step Outlook troubleshooting solve many problems. As a result, it helps to clear out any issues or things that might be causing trouble, like when you clean up a messy room. So, if Outlook isn’t working well, try restarting your computer first—it might do the trick.
Using them as your email provider in tandem with your email client means you can enable their anti-spam features, which are superior to Hotmail and Outlook. Look for anti-spam software that also flags websites you visit, enabling you to scan for and prevent online viruses. Every antivirus software is different, so you'll want to look up how to specifically enable Outlook with the software you're using. The easiest way to find out if this is the problem is to temporarily disable your antivirus software and log in to Outlook as usual. If the prompts go away, you'll know it was the antivirus software.
These often help resolve issues without the need to contact support. To access the calendar shared with your Microsoft 365 for business account, you'll need to accept the invitation from Outlook on the web, iOS, or Android. If you've already clicked the Accept button in Outlook 2016, you won't be able to re-accept the invitation from another Outlook application. The person who sent you the invitation will need to remove your permissions and then send a new invitation.
Check the status bar at the bottom of the screen to see if another process is running. If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. You might need to set Windows Update to automatically download and install recommended updates.
If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. However, if you encountered other issues like Outlook not responding, learn how to fix Outlook not responding here. Click the above link to have a quick download, then you can have Outlook errors fixed within minutes. Check the solutions to fix "Outlook not opening" problem and how to avoid "Outlook won't open" again. Here are some common fixes that should work when Outlook doesn't open, whether you're using Windows or a Mac.
Hopefully, one of these solutions worked for you, and Outlook is now stable and operating normally. Corrupt data files (OST or PST) can also cause this Outlook crashing issue. However, rebuilding the data file can resolve corruption issues. I have a user who's outlook crashes and restarts every 30 minutes. It is so precise that you can set your watch to it.
If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. Microsoft has its own tool for automatically scanning and correcting Office when things go awry. You can read about it and then run the Microsoft Support and Recovery Assistant to see if that helps.
To work around the issue, you will need to end all Office processes that are running and disable the presence features. Restart the Outlook application and check if the issue persists. step-by-step Outlook troubleshooting Further, start the application again to check if the error has been fixed. If you are still experiencing issues after trying both of these solutions, contact the EIT Service Desk. The software provides options to split the resultant PST file.